Accepting New Patients

Bala Women's Health

We are a passionate group of medical professionals dedicated to caring for women in our community. Our providers, Dr. Helene Koch and Physician Assistant Carissa McIlwain, develop long-lasting relationships with patients to provide personalized, up-to-date care. All have deep roots in the area and an expansive referral base to colleagues in university settings and top specialists.

At Bala Women’s Health, we are experienced in caring for women of all ages, addressing routine needs as well as urgent care, education, and preventative advice. We make sure our patients are well-informed decision-makers in matters of their own health. Our consultation visits are routinely very thorough and unrushed, where questions and concerns are welcomed.

Dr. Helene Koch

Our Services

From routine gynecological care to family planning, choose Bala Women’s Health as a trusted partner in your health care. Our services support the physical and mental wellness of women throughout their lives.


Call us first for female care. Our practice encompasses many areas of women’s health, from annual exams to birth control and menopause counseling. We handle STIs, UTIs, abdominal pain, irregular bleeding, and thyroid issues. We routinely help with PCOS, endometriosis, and other chronic issues.

Weight Loss

Maintaining a healthy weight isn’t just about your appearance – it’s also about improving your health and reducing your risk for certain health problems. We offer options, support, and a physician-assisted weight loss program.


Annual exams are the foundation for GYN care and an opportunity for us to diagnose any abnormalities, order routine diagnostics, and answer your questions. We see women throughout their lives, starting with basic care in the teenage years through post-menopause.

Birth Control

We offer a wide variety of contraception options to fit your needs, goals, and lifestyle. Our knowledgeable and experienced providers can help you decide which birth control method is right for you.


Treatment approaches for menopause are not designed to reverse the condition, but to alleviate annoying, painful, or inconvenient symptoms and to ease and support the transition for women going through it.


We are experienced partners in navigating infertility and finding the treatment needed to make pregnancy a possibility. Schedule a pre-conception consultation or an in-depth fertility evaluation.

Frequent Questions

Yes, patients who have any concerns or developing issues, like a suspected urinary tract infection or unusual discharge, should log into the app or patient portal to request an appointment and let us know what’s happening. We try to accommodate those appointments as soon as possible.

We schedule annual exams up to a year in advance however we also have appointments available each week to offer you options or accommodate your schedule. No matter when you schedule, make sure we have up-to-date insurance and contact information, and any changes in your health or medications.

Our telehealth visits are designed to feel similar to talking one-on-one with Dr. Koch in an even more engaging setting. We’ll provide a link that allows you to securely connect via voice and video. Telehealth visits can be scheduled for all of your well-woman needs, including new patient visits, refills, UTIs, and anxiety or depression, especially during these challenging times. Don’t suffer – we can help.

Dr. Koch uses a holistic approach to care that includes mind, body, and spirit. She is a trusted resource for women experiencing stress, depression, anxiety, or handling difficult situations.

We suggest preconception counseling 3-6 months prior to attempting conception. These visits allow us to identify any undetected illnesses or risk factors that could cause problems for both the mother and the fetus based on an exam, bloodwork, the woman’s family history, and current lifestyle. Our providers will make recommendations that allow for the greatest level of safety and success in conception.

Easily request refills through your pharmacy, who will electronically get in touch with us. You can also request refills via the app or patient portal. Please no not call or leave a message.

Our Blog

Urinary Incontinence: Diagnosis and Treatment

Urinary incontinence happens when an individual can’t fully control their bladder, resulting in them experiencing leakage. Most women have experienced weakened bladder control at some …

Read More →

Options For Birth Control

Birth control is important if you’re a sexually active female. It keeps you safe from pregnancy while also providing other health benefits. Just like there …

Read More →

Patient Information

Your care begins even before you arrive at our office or connect for a telehealth visit.

You can schedule an appointment by calling our office or using the Healow app. We are happy to answer questions about your visit, any tests or exams, or our office procedures. Please remember to bring a valid ID, insurance card, and copay to your appointment. If, for any reason, you cannot keep a scheduled appointment, please call as soon as possible. Charges may be incurred for late cancellations or missed appointments.

New patients are encouraged to complete new patient forms on the patient portal (we will help you get set up when you schedule your first appointment) or print and complete the forms before your appointment. During your first visit, we make sure to discuss important background information, like your medical history and any concerns or issues, and give you time to get to know your provider. We accept most insurance plans and will verify that we accept your coverage when scheduling your first appointment.

Contact Bala Women's Health

Please do not transmit medical information with this form. If you have personal information to communicate, please contact the necessary party during an office visit or using traditional means such as phone or mail.

Contact Us

Bala Women's Health
25 Bala Ave Ste 205
Bala Cynwyd, PA 19004

Fax: (610) 667-5155

Monday – Thursday: 10AM-7PM
Friday: hours vary
Closed Saturday and Sunday

Our office hours and telehealth hours are subject to change. Please call our office or check Healow, our patient care app, for current hours. For refill requests, please contact your pharmacy and they will contact us.